About Company:

Setanta Sports is the most extensive media in 14 CEE, we broadcast top tournaments across Europe and Asia and with our unique OTT platform, we deliver premium-quality sports content that’s available exclusively on any device, anytime, anywhere.

We’re a team of sports enthusiasts and our goal is to bring the best sports content to any device, anywhere, and build a community of passionate, forward-thinking fans who love sports as much as we do.

More About Our Team

At Setanta Sports, we’re united by our love for the game. Sports inspire us to be our best, challenge us to grow, and bring us together as a team. We’re passionate about our work, cheering each other on like fans in the stands. With a winning mindset, we take bold actions and use data to guide us. And because work should be fun, we keep things playful every day.

About the open role:

Application support maintenance plays a privotal role in ensuring software applications continue to work as intended post-deployment

What you’ll do:

Investigate and resolve application-related issues escalated by the helpdesk team, ensuring timely and effective solutions.
Navigate back-office tools to manage refunds, bonuses, and other customer-related discrepancies.
Register and follow up on reported bugs, coordinating with stakeholders, development, and DevOps teams for resolution.
Analyze application logs, error reports, and transaction histories to diagnose and address system-related problems.
Escalate incidents to the Monitoring Team when necessary, following established escalation protocols.
Collaborate with cross-functional teams to enhance application stability and improve customer experience.
Maintain and update documentation for troubleshooting procedures, system workflows, and best practices.
Monitor key performance indicators (KPIs) such as resolution time, ticket backlog, and issue recurrence rates.
Participate in training sessions and knowledge-sharing initiatives to improve team efficiency and expertise.
Stay informed about industry trends, gambling regulations, and platform updates to optimize support processes.

What we expect from you:

Experience in the gambling industry is a must—familiarity with casino platforms, payment processing, and customer interactions.
Previous experience in application support, customer support escalation, or a similar technical role.
Strong problem-solving skills and ability to conduct root cause analysis.
Hands-on experience with back-office tools, transaction management, and bonus/refund processes.
Familiarity with bug tracking and incident management tools.
Ability to collaborate with technical and non-technical teams effectively.
Strong communication skills, both written and verbal, for clear documentation and stakeholder interactions.

Join Our Team

We have a great culture and friendly atmosphere, with lots of activities and support. Enjoy flexible vacation time and comprehensive insurance. We offer courses and development programs to help you grow.

The deadline for applications: 1 April, 2025.

If you don’t progress to the resume selection stage, the hiring team will keep your application for upcoming openings and connect with you when appropriate.

Application Support Specialist

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გამოაგზავნეთ განაცხადი

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