Application Support Specialist/აპლიკაციების მხარდაჭერის სპეციალისტი

About Company:  

Setanta Tech is the engineering force that builds and operates the technology ecosystem of Setanta Sports — one of the most influential sports media brands across Europe and Asia.

We build the platforms, backend systems, and cloud infrastructure that millions of fans rely on every day, and we’re constantly looking for ways to create real game-changer solutions in the digital world. Across Setanta Tech, you’ll find a wide range of interesting, challenging, and high-impact projects that push modern technology forward.

We’re a team of curious, driven, and collaborative people who enjoy solving complex problems, experimenting with new ideas, and building products that actually make an impact. If you want to grow, build at scale, and join a team where your work becomes part of something bigger — welcome to Setanta Tech.

About the open role:

Application support maintenance plays a privotal role in ensuring software applications continue to work as intended post-deployment

What you’ll do:

• Investigate and resolve application-related issues escalated by the helpdesk team, ensuring timely and effective solutions.

• Navigate back-office tools to manage refunds, bonuses, and other customer-related discrepancies.

• Register and follow up on reported bugs, coordinating with stakeholders, development, and DevOps teams for resolution.

• Analyze application logs, error reports, and transaction histories to diagnose and address system-related problems.

• Escalate incidents to the Monitoring Team when necessary, following established escalation protocols.

• Collaborate with cross-functional teams to enhance application stability and improve customer experience.

• Maintain and update documentation for troubleshooting procedures, system workflows, and best practices.

• Monitor key performance indicators (KPIs) such as resolution time, ticket backlog, and issue recurrence rates.

• Participate in training sessions and knowledge-sharing initiatives to improve team efficiency and expertise.

• Stay informed about industry trends, gambling regulations, and platform updates to optimize support processes.

  
  

What we expect from you:

• Experience in the gambling industry is a must—familiarity with casino platforms, payment processing, and customer interactions.

• Previous experience in application support, customer support escalation, or a similar technical role.

• Strong problem-solving skills and ability to conduct root cause analysis.

• Hands-on experience with back-office tools, transaction management, and bonus/refund processes.

• Familiarity with bug tracking and incident management tools.

• Ability to collaborate with technical and non-technical teams effectively.

• Strong communication skills, both written and verbal, for clear documentation and stakeholder interactions.

The deadline for applications: 1 July, 2026.

If you don’t progress to the resume selection stage, the hiring team will keep your application for upcoming openings and connect with you when appropriate.

Follow us on LinkedIn to stay up-to-date on Setanta Sports