Sales & Client Relations Executive / გაყიდვებისა და კლიენტთან ურთიერთობის მენეჯერი

About Company:  

Setanta Sports is the most extensive media in 14 CEE, we broadcast top tournaments across Europe and Asia and with our unique OTT platform, we deliver premium-quality sports content that’s available exclusively on any device, anytime, anywhere.  

We’re a team of sports enthusiasts and our goal is to bring the best sports content to any device, anywhere, and build a community of passionate, forward-thinking fans who love sports as much as we do. 

More About Our Team 

At Setanta Sports, we’re united by our love for the game. Sports inspire us to be our best, challenge us to grow, and bring us together as a team. We’re passionate about our work, cheering each other on like fans in the stands. With a winning mindset, we take bold actions and use data to guide us. And because work should be fun, we keep things playful every day. 

About the open role:

The Sales & Client Relations Executive plays a key role in driving Matchday’s direct-to-consumer (B2C) sales across global sporting events and experiences. This position is responsible for managing client communications, converting leads into active sales, and ensuring each fan enjoys a seamless and engaging Matchday journey — from first contact to post-event loyalty.

What you’ll do:

• Lead Management & Conversion

• Manage and nurture leads generated through the website, social media, and marketing channels.

• Maintain an organized and up-to-date CRM database with detailed client information, preferences, and sales history.

• Convert inquiries into confirmed bookings and ensure clients receive invoices, confirmations, and tickets on time.

• Develop creative approaches and new ideas to increase conversion rates and improve customer satisfaction.

Client Communication & Support

• Maintain professional and friendly communication with clients across all stages — from inquiry to travel and event attendance.

• Respond promptly to questions, provide recommendations, and ensure a smooth customer experience.

• Gather and document client feedback to identify improvement areas and new product opportunities.

Product & Program Development

• Collaborate with the product and marketing teams to help shape new offers based on client insights.

• Participate in discussions on packaging experiences and creating new sales materials or offers that reflect market needs.

• Propose and manage affiliate sales programs to expand Matchday’s reach.

• Initiate and oversee loyalty programs that strengthen long-term client relationships and build a strong community around Matchday.

Reporting & Performance

• Regularly report on sales performance, lead status, and client feedback.

• Monitor market trends and competitor activity to identify opportunities for growth.

What we expect from you:

• Minimum 2–3 years of experience in sales, client relations, or customer service (preferably within tourism, sports, or events industries);

• Proven experience in B2C sales and lead conversion;

• Hands-on experience with CRM systems;

• Fluent in Georgian, English and Russian languages verbal and nonverbal communication is necessary;

• Bachelor’s degree in Business Administration, Marketing, Tourism, or a related field.

• Strong communication and sales skills— ability to listen, identify needs, and close deals effectively;

• High level of customer orientation and professional etiquette;

• Exceptional organizational skills and attention to detail, especially when managing CRM data, invoices, and tickets;

• Ability to work independently as well as collaboratively within a team;

• Creative and strategic thinker with the ability to propose new sales approaches and ideas;

• Analytical mindset to interpret results, market trends, and competitor activity;

• Excellent time management and multitasking abilities in a fast-paced environment.

  
  

  Join Our Team 

  
  

  We have a great culture and friendly atmosphere, with lots of activities and support. Enjoy flexible vacation time, work from home options, and comprehensive insurance. We offer courses and development programs to help you grow. 

  Join our supportive, fun, and passionate team that’s changing the game in sports entertainment! 

  
  

  The deadline for applications: 20 November, 2025.

  
  

  If you don’t progress to the resume selection stage, the hiring team will keep your application for upcoming openings and connect with you when appropriate.

   

  Follow us on LinkedIn to stay up-to-date on Setanta Sports.